Refund & return policy

Return & Refund Policy

Thank you for shopping with [Your Store Name]. We value your satisfaction and aim to provide a smooth experience for every customer, worldwide. Please review our return and refund policy carefully for international orders.

 International Orders (Including USA, UK, EU, Canada, Australia, etc.)

As we partner with global suppliers and ship items internationally, our return and refund terms are different from local retail stores.

 Return Eligibility

We accept returns or refunds under the following conditions:

You received a damaged or defective item You received the wrong product
Your order arrived missing items
 The product is significantly different from its description

Returns are not accepted for:

Buyer’s remorse (changed mind, wrong size/color selected)
Shipping delays due to customs, holidays, or courier issues
Items marked as non-returnable or on final sale

 

Timeframe to Request a Return or Refund

You must contact us within 7 days of receiving your order. Requests made after 7 days may not be eligible for refund or replacement.

 What We Need from You

To process a return or refund, please email [support@yourstore.com] (mailto:support@yourstore.com)] with the following:

Your full name and order number
A clear photo or video of the damaged, incorrect, or faulty item
A brief description of the issue

We will respond within 1–2 business days.

Replacement or Refund Process

If your request is approved, we will Send a free replacement (most cases don’t require return
  
Issue a full or partial refund to your original payment method (credit card, PayPal, etc.

Refunds typically reflect in your account within 7–10 business days, depending on your payment provider.

 Return Shipping (if required)

In most cases, returns are not required.
If a return is necessary, we’ll provide the return address. Items must be shipped within 10 days of approval.
Return shipping costs are the customer's responsibility unless the issue is our fault.

Non-Returnable Items

Clearance, sale, or promotional items
Items marked as "non-returnable"
Orders placed with incorrect address details

 Customs & Duties

We are not responsible for customs fees, taxes, or delays caused by customs or local postal services. These charges (if any) are the buyer’s responsibility.

 Contact Us

Need help with a return or refund?
Reach us anytime at

[support@yourstore.com] (mailto:support@yourstore.com)
We’re here to help and resolve your issue fairly and quickly.

 Thank You for Your Trust

We appreciate your support and promise to deliver high-quality service. Your satisfaction is important to us.